Import Customer Service Officer (Sea & Air Freight Forwarding)

Detail

【Job Description】
- Receive and arrange export bookings from exporters and overseas agents both Air & Sea import shipment
- Keep importers fully updated status of their shipment at all times.
- Receive pre-alert and documents from overseas agents.
- Communicate with shipping lines, customers and overseas agents.
- To be the contact point for monitoring of import shipments.
- Handle Import documentation.
- Managing local and international customers on the requirements of import documentation and following up the status of delivery of shipment
- Utilize routing information to create freight booking, ensuring profitability and cost efficiency for the loads
- Solve problems using analytical and critical thinking skills
- Identify, measure, and maintain key performance indicators
- Create summary reports and send to the supervisor and stakeholders
- Issuing financial billing process, freight invoice, credit note, debit note and cost control.
- Perform other duties as assigned by Manager

【Qualification】
- Japanese language skill N3 up
- Male/Female, Thai nationality, Age 25-35 years old
- Bachelor or Master degree in Logistics, International Business Management, Business Administration or any related field
- Having knowledge of international freight forwarding inbound and outbound documentation and INCOTERM both by ocean import or air import
- English communication skill is essential
- Min. 2-5 years of experience freight forwarding company (Sea/Air Import)
- Fast communication and feedback to customer & overseas agent.
- Organized and hands-on person with great attention to details
- Knowledge of MS Office, Service mind, Strong interpersonal skill and capable to interact with people and
all levels
- Be able to work under pressure
- Customs Clearance Expertise will be an advantage

【Allowance & Benefit】
- Group Health Insurance (AIA)
- Provident Fund 3%
- Vacation Leave start 6 days
- Other Leave
- Salary Increment base on performance
- Bonus 1 time a year base on performance
- Overtime (Base on position level)
- Other

【Working Hour】
Monday - Friday 08.00 - 17.00