Tech & Customer Service/BKK/Exp. Customer service or IT support

Detail

【Job Description】
- Provide technical support to customers and resolve any issues related to the payment gateway,
ensuring a smooth customer experience.
- Assist customers with onboarding, integration, and troubleshooting of the payment system.
- Work closely with the Operation and IT teams to escalate and resolve more complex lex technical
issues.
- Ensure customers are educated on best practices, security measures, and system updates.
- Monitor system performance, conduct testing, and identify areas for improvement.
- Manage incoming inquiries via phone, email, and live chat, providing timely, accurate responses
within defined SLAs.
- Track and document all customer interactions in the customer service system.
- Collaborate with internal departments (e.g., sales, development) to ensure customer feedback is
integrated into product improvements.
- Stay updated on new product features, updates, and industry trends.
- Flexible coordinate shift changes with team members to ensure uninterrupted
support coverage.
- Respond promptly to all requests, ensuring that deadlines and SLAs are met.
- Effectively manage multiple tasks simultaneously in a fast-paced environment.


【Qualification】
- Male or Female
- Age not over 30 years old.
- Passion for learning new technologies and systems.
- Proven experience in a tech support, IT, or customer service role, preferably in the fintech or
payment industry.
- Familiarity with payment gateways, APIs, and online transaction systems is a plus.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service skills, with the ability to explain technical
to non-technical users.
- Ability to work under pressure and ⭐handle multiple tasks⭐ simultaneously.
- Experience with CRM and ticketing systems.
- Knowledge of security protocols and compliance regulations in online payments is a plus.
- ⭐Ability to be flexible in swapping shifts with team members when needed.⭐
- ⭐High responsiveness and quick decision-making abilities to meet fast-paced SLA
requirements.⭐


【Allowance & Benefit】
- Life and Health Insurance.
- Medical Expense Benefits.
- Provident Fund.
- Various Welfare Assistance.
- Social Security and Compensation Fund.
- Housing Loan Program with the Government Housing Bank.
- Meditation Program.
- General Purpose Loan Program.
- Free snack at the office!
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
- Flexible work environment supportive team culture and the possibility of working from home as agreed with the top management team.

【Working Hour】
Monday; 8:00 AM - 5:00 PM
Tuesday; Day off
Wednesday; Day off
Thursday; 8:00 AM - 5:00 PM
Friday; 8:00 AM - 5:00 PM
Saturday; 8:00 AM - 5:00 PM OR 5:00 PM - 12:00 AM (Alternating monthly)
Sunday; 8:00 AM - 5:00 PM OR 5:00 PM - 12:00 AM (Alternating monthly)