Customer Success (SaaS / Start Up)

Detail

【Job Description】
- Train users how to use the app & recommend usage ideas
- Follow-up & provide consulting support to ensure successful usage
- Support Thai and overseas customers in English & Thai via LINE Official Account, email, phone etc.
- Explain and demonstrate features of products and services (Present our solution) to potential customers/existing customers
- Handle internal procedures & contact customers (new and renewal contract)
- Continuously create & update support materials
- Translation for any announcement, language in the app etc.

【Qualification】
- Thai nationality, Female, Age 25-35 years old
- Bachelor’s degree of any field
- Good command of English - Business Level. Able to explain, give advice, discuss business
- At least 2-3 years of experience of communicating with customers on a daily basis in BtoB business
- Experience as Sales Co./Sales & Support/Customer Success/Customer Support would be an advantage
- Having experience of studying abroad in an English-speaking country would be an advantage
- High responsibility
- Active learner
- Interpersonal skills with service mind
- Critical thinking skill including Analyzing, Problem-solving skills
- Teamwork skill
- Multi-tasking skill

【Allowance & Benefit】
- Social Security
- Transportation Allowance (Depend on the distance from office to your home (measure by Google Map)
- Book purchase aid
- Business seminar
- Company Dinner
- Medical purchase aid
- Health examination: once per year (June)

【Working Hour】
Mon-Fri, 9.00-18.00